Phone Assistant Provides Personal, Team, and Business Productivity

 Highly desirable features such as Presence, Real-time view of all phone activities for managers and team leaders, wizards to help with most common telephony operations, and an intuitive web interface for easy TDA PBX configurations – all make the Phone Assistant applications an indispensable business productivity tool.Panasonic Phone Assistant applications come in Express (Free license – Limited feature) and Pro (Licensed – full feature) versions. Express works for 60 days as a Pro trial version with the only limitation being user capability against Pro version. The software targets three key aspects of business telephony communication needs. 

Phone Assistant for Personal Productivity

• Easy Access to Phone Features

 Phone Assistant Status for Supervisors and Team Leaders

• Easy Call Monitoring

 Phone Assistant Manager for the tool of IT Administrators

• Easy Maintenance

All applications, when used together, can significantly enhance enterprise business productivity and help propel your business to the next level. 

Phone Assistant

By providing on-screen call related information like Caller ID, Calling Party's Name and allowing users to simply point-n-click or use keyboard shortcuts to quickly handle calls - users are able to do more in less time increasing personal productivity.

Confirm colleague availability and presence  

It helps in determining who is available to handle calls before you decide to call them, greatly reducing the number of unanswered calls. 

Easy access to system phone functions  

Wizards appear as and when you need them, helping you with most common telephony features like Transfer, Forward, Do-Not Disturb, Hold, Park, and Conference call set up. 

Dial easily through your database

Users can create their own business and private contacts, show the presence and availability of all co-workers or they can simply dial external business contacts by double-clicking. The software can utilise Outlook address books for contact lists. 

Integration with IP Camera 

Panasonic IP Camera can also be integrated, allowing users to answer a doorphone and open the door after viewing the IP camera video feed on screen. 

Record conversations directly into Voice Mail (TVM 50/200)

Allows Phone Assistant users to record the conversation that they are having with a caller. 

 Phone Assistant Status

Business managers, supervisors, and team leaders can benefit from real-time monitoring of all team member telephony communication activities. The Phone Assistant Status application allows monitoring of up to 128 users - (combination of phone assistant users or normal phone extensions) with complete presence and availability information - perfect for any informal call centre. 

Status users can pick up any ringing call being monitored, as well as silently Listen-in, Barge-in, or Take over a call. In addition - supervisors can even record a selected call - if required. Monitored extensions can also be flagged for easy identification - e.g. when monitoring a new employee or an agent in training. 

Monitor employee phone status / usage 

 Phone Assistant Status Pro users can monitor all configured incoming calls. Monitoring allows Status users to see not only all telephony activities but also settings of the monitored users, e.g. call forwarding, absent messages, etc.

Extended reporting capabilities

The software supports extensive reporting capabilities with built-in reports as well as the ability to customize reports in order to keep track of all company telephony communications activities, such as the following.

• Status of monitored extensions
• History of all calls
• Output of call logs as CSV files

  Phone Assistant Manager

 IT departments can use any networked PC with a standard web browser to use the Phone Assistant Manager to create and set Phone Assistant users as well as make typical Adds/Moves and configuration changes to their TDA Hybrid IP PBX. Using this tool, customers can use self help to modify simple system and extension settings like:

• Modify System Date/Time and Holidays
• Add/Modify PBX speed dial numbers
• Set system wide absent messages
• Set Call Forwarding, Do-Not-Disturb, Call Waiting etc, and
• Assign flexible programmable keys

With a properly configured office IP network, authorised IT department personnel can even remotely access and configure basic TDA PBX settings from anywhere in the world they have access to the office network.

PC Requirement Hardware

 Phone Assistant Express / Pro 

 Optional Product Requirement 

 Phone Assistant Status Express / Pro 

 Software list 

* Free Licence Software